Refund policy

Returns & Refund Policy

We hope you're happy with your TechNova purchase. We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item, subject to the conditions below.

30-Day Returns

To be eligible under our voluntary 30-day returns policy, your item should be returned in the same condition in which you received it, with all accessories and components included and, where reasonably possible, in its original packaging.

You will also need your receipt or other proof of purchase.

To request a return, please contact us at ryanyido93@hotmail.co.uk before sending an item back.

If your return is accepted, we'll provide instructions explaining how and where to return your item. Please do not send products back without contacting us first, as the correct return location may vary.

UK Consumer Cancellation Rights

If you're a UK consumer purchasing online, you generally have a legal right to cancel eligible purchases within 14 days after receiving the goods, without having to give a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

These statutory rights are separate from, and are not restricted by, our voluntary 30-day returns policy.

You may inspect and handle goods as reasonably necessary to establish their nature, characteristics and functioning. Where goods have been handled beyond what is reasonably necessary and their value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, not as described or you have received the wrong product.

Please provide your order number and, where appropriate, photographs or other information that will help us investigate the issue.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or misdescribed goods.

Exceptions

Certain products may not be eligible for change-of-mind returns where an applicable legal exception applies. This can include personalised or custom-made goods, perishable products and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Please contact us if you're unsure whether a particular product can be returned.

Gift cards are non-returnable except where otherwise required by law.

Sale Items

Our standard return conditions also apply to eligible sale items. Your statutory rights are not affected simply because an item was purchased in a sale.

Exchanges

If you would like a different product, please contact us. Where appropriate, the simplest option may be to return the original item and place a separate order for the replacement once the return has been accepted.

Return Shipping

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law. We will explain the applicable return arrangements when your return is authorised.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before arranging a return so we can provide the appropriate resolution.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please remember that your bank or card provider may take additional time to process and display the refund.

Where statutory cancellation rights apply, refunds will be processed within the time required by applicable law.

Contact Us

For returns, refunds or questions about this policy, contact:

TechNova
Email: ryanyido93@hotmail.co.uk